FAQ
Quiet answers to the common questions.
Is Leo's Light a replacement for my vet?
No, and we never will be. We're a companion that holds your pet's record, schedule, and the soft parts of caregiving. Every clinical question goes back to your vet — including in the gentle chat.
Who can see what I write?
Your reflections are private, end-to-end. Your treasures and pet's record are yours. Memorial pages and guestbooks are only shared with the link, and you approve every entry. We never sell your data, and we never will.
What does the AI actually do?
It parses documents you upload, summarizes lab panels and discharge notes, drafts visit questions, and answers care questions in chat. It never diagnoses, never predicts timelines, and shortens its answers when the day is heavy.
Can I cancel any time?
Yes. You can cancel a paid plan whenever you want — including after a single day. Your data stays with you, and the Free tier always has the parts that matter most.
What happens to my data if I leave?
Treasures, reflections, the memorial, and your pet's record can be exported any time, in formats you can open without us. If you delete your account, we delete the data with it.
What if my pet has already died?
You're welcome here. Set up memorial mode and gather what you'd like to remember. Grief support is part of every account, not a paid feature.
What if I'm having a really hard time?
There's a quiet safety button on every screen — your vet, the nearest emergency hospital, poison control, and a guided breath. For yourself, the 988 Suicide and Crisis Lifeline is one tap away in the US, day or night.
Does it work on my phone?
Yes. Leo's Light is a mobile-first web app and installs to your home screen like any app. It also works on a laptop or desktop browser.
How do I share with my partner or family?
The Family plan lets you add other caregivers with shared access. For lighter sharing, you can send a memorial link or a guestbook invite without giving anyone full account access.
Where can I send a question or a kind word?
Our contact form goes straight to hello@leoslight.pet. We read every note.